Terms & Conditions

You are advised to read these terms and conditions carefully before using this Website. By using this Website, you are deemed to have read and accepted these terms and conditions without  any limitations or qualifications. We reserve the right to revise the terms and conditions from time to time at its absolute discretion  without prior notice  to you. Kindly refrain  from  using this  Website should you not agree to all or any of the terms and conditions contained herein.

Disclaimer

The contents or materials, information or functions contained in this site  which  includes  but  not limited to the text, images, graphics, sound files, animation files, video files, links therein are provided “as is”, “as available”, “as at” basis. We provide no warranty endorsements or representations, whether expressly or implied, as to the accuracy, adequacy, reliability, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any  particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Changes and Modifications

We reserve the right at our absolute discretion and without liability to

• change, modify, alter, adapt, add or remove any of the terms and conditions contained herein; and/or
• change, suspend or discontinue any aspect of this

We are not required to give you any advanced notice prior to incorporating  any  of  the  above changes and/or modifications into the Website.

Copyright

Unless otherwise indicated, the copyright in this Website and its contents or materials which includes but not limited to the text, images, graphics, sound files, animation files, video files therein and in their arrangement, is owned by us, and is protected by applicable Malaysian  and  international copyright laws, international treaties and other intellectual property rights. No contents or materials, whole or in part, of this Website may be modified, copied, reproduced, displayed,  performed, published, broadcast, distributed, retransmitted, transferred, licensed, sold, exploited or commercially dealt with in any manner without the express prior written consent by us.

Trademark

All the trademarks, service marks and logos displayed on this Website are registered, pending and unregistered trademarks owned by us and their respective third-party proprietors. Unless the express prior written consent by us has been obtained, nothing contained on the Website shall be construed

as granting, by implication, estoppel, or otherwise, any license or right to use, download, reproduce, copy or modify such trademark, service marks or logos. Similarly, no such trademark, service mark or logo may be used to link or to mark  any  link to  this  Website  without the  express  prior written consent by us.

Links

Our Website may provide links to other sites and vice versa merely for your convenience and information. We shall neither be  responsible for the content and availability  of such other sites that may be operated and controlled by third parties, nor for the information, products  or  services contained on or accessible through those websites. Your access and use of such websites remain solely at your own risk. We will not be liable for any direct, indirect, consequential losses and/or damages of whatsoever kind arising out of your access to such websites.

Use of Your Personal Information

We will use the personal information you provide through our Website only for purposes for which the personal information was originally requested, and for directly related purposes UNLESS we are required or authorised under law to disclose such personal information OR you give your written consent to  allow disclosure of such personal information.  For  further information on how we collect and handle your personal information, kindly refer to TAUKE HOLDING GROUP SDN BHD Privacy Policy.

Liability

Your use of any information or material contained in our Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

By using our Website, you agree that we will not be liable under any circumstances, including negligence, for any direct, indirect or consequential loss arising from your use of the information and material contained in our Website or from your access to the linked sites described in Clause 5 herein. We are also not liable nor responsible for any material provided by third parties with their  own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials.

Governing Law & Jurisdiction

The use of this site or any pages thereof are bound by the terms & conditions of this site that are governed exclusively by and are to be construed  in accordance with  all applicable laws of Malaysia. By using this Website, you hereby expressly consent to the exclusive jurisdiction of the Courts of Malaysia in any and all actions, disputes or controversies arising out of or relating to the use of this Website.

PRICING POLICY

TAUKE HOLDING GROUP SDN BHD reserve the right at any time to make any amendments to this Website, including and not limited to the prices, products and services offered on this site.

Products and prices offered on our Website may not be similar to the products and prices offered on our Website as we may run different promotions, campaigns, sales or offers that may not be offered in stores or vice-versa.

TAUKE HOLDING GROUP SDN BHD shall put in our best effort to ensure prices stated on this Website are accurate and updated. Due to the fluctuating prices of products, prices that are listed on our Website are subject to change without notice. However, in the unfortunate event of error we will not be bound by the incorrect pricing stated, and reserve the right to cancel your order and refund your purchase as per our Return and Refund Policy.

Before you make your payment and complete the transaction, the final price and weight of your purchase will be displayed for your confirmation. You will also receive an email on your purchase which shall display your transaction details.

DELIVERY & SHIPPING POLICY

For the time being, TAUKE HOLDING GROUP SDN BHD is only doing deliveries within Malaysia. Your order will arrive within 2 to 14 working days for delivery within Peninsular Malaysia and 2 to 21 working days for delivery to East Malaysia, unless otherwise advised. Shipping charges and delivery

timeframe may apply subject to revision from time to time. For shipping status, refer to your order details and courier tracking details we provide you. Once the ordered product(s) are shipped, no cancellation will be accepted.

RETURN & REFUND POLICY

TAUKE HOLDING GROUP SDN BHD gives utmost importance to quality control  wherein  our product(s) are inspected at multiple stages to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased on TAUKE HOLDING GROUP SDN BHD

If there happens to be any discrepancy in products that you received and you would like to return the product and request for a refund, please contact us contact us at

[email protected] or 6011-65481718(whatsApp) for further instruction.

We would like to highlight that any return and refund for products are strictly  subject  to  the following terms and conditions:

1. If any product has been delivered in a damaged or defective condition; or
2. if the wrong product which is different from the order is delivered

Only if either one of the reasons as per above is applicable, TAUKE HOLDING GROUP SDN BHD may proceed torefund for your product. TAUKE HOLDING GROUP SDN BHD reserves the rights to refuse any request for refund.Any request for return and refund for products due to mere change of mind

will not be entertained. How to request for a return and refund?

• You are required to submit the return request form  (The  form  is  available  on your profile after login) within 3 days from the date you received the product(s) or we reserve the right not to attend to your
• Attach picture(s) of the defective, damage or wrong product(s)

• To be eligible for a return, your item must be unused and in the original

The Customer is advised to wait for our instruction for the next course of action after submitted Return Request form. In the event the Customer does not receive any reply from us within 3 working days, please  contact  us  either  by  email  [email protected] or 6011-65481718(whatsApp) for enquiries.

How to return the product(s)?

 You will receive an acceptance letter from us upon approval of your return request. Please attach the acceptance letter in your return parcel & we will arrange our authorised logistic partner to collect the return product(s) from you. You may incur shipping charges subject to the reason for return.

We will immediately notify you on the status of your refund after inspecting the item, we will initiate a refund to your original method of payment within 30 working days.

Should the return product(s) we receive not in its  original  condition  or  were  damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence),

you may be charged for the repair of the product(s) and we reserve the right to deduct the cost from your refund.

Please return your purchase to the following address:

TAUKE HOLDING GROUP SDN BHD

122-06-06, Jalan Sungai,
10150 Georgetown,
Pulau Pinang

Please contact us at [email protected] or 6011-65481718(whatsApp) if you have anyquestions or doubts.